Payment, Cancellation & Refund Policy

Standard payment is 100% upfront. Additional work is paid for before it is carried out. A custom offer may specify a different arrangement in writing.

A full refund is available when:

• Adam’s Work cancels before work begins;
• a duplicate payment is verified;
• payment succeeds but the order cannot be provided because of an error by Adam’s Work, and no alternative solution is agreed;
• required by law or an applicable dispute-resolution decision.

Payment gateway fees not returned by the provider may be deducted only where permitted by law and disclosed before the transaction.

If the client cancels before the brief is approved and before work begins, payment may be returned after deducting actual third-party or payment gateway costs that are non-refundable, lawful, and demonstrable.

A refund is not automatically refused. Its amount is calculated as follows:

payment received − completed milestones − demonstrable partial work − third-party/non-refundable costs = available refund

Evidence may include discovery, meetings, research, audits, structure, sitemaps, wireframes, drafts, setup, configuration, implementation, testing, reports, or third-party purchases. Milestone values must be recorded in the order snapshot or custom offer.

If a service does not conform to the Transaction Terms or contains an in-scope error, the client must allow a reasonable opportunity for correction, replacement, re-performance, or another solution. If the issue cannot reasonably be resolved, a full or partial refund is assessed based on the affected portion and applicable law.

Failure to achieve a business outcome that was not guaranteed is not, by itself, grounds for a refund when the service and outputs were delivered within scope.

Requests are submitted through official channels with the order number, reason, and relevant evidence. We acknowledge receipt, assess progress, and communicate the decision and calculation.

The time for funds to return depends on the payment method, bank, and processes of the payment provider used. An order’s refund status is separate from payment status and work status.

Clients are encouraged to contact Adam’s Work first. We may provide evidence of the order, Terms acceptance, communications, progress, and deliverables to the payment provider in accordance with the law and Privacy Policy.