Policies & legal
Service Policy
Version 1.0
Effective date:
Fikri Adam · Individual operator trading as Adam’s Work
Badung, Bali, Indonesia
adamfiik13@gmail.comService inquiries are currently handled through our contact channels. Online accounts, checkout, payment integration, and order acceptance are not yet available. Clauses describing those features apply when they become available; viewing these pages does not create an order or record acceptance.
Indonesian is the primary contractual version for transactions directed to Indonesian customers. English supports international visitors and transactions, subject to the specific Transaction Terms.
1. When work begins
The delivery timeline starts only after all of the following conditions are met:
- payment is verified;
- all mandatory brief information and materials are received;
- required access is available;
- Adam’s Work confirms that the brief is complete and approved;
- for advertising services, the campaign is confirmed ready to launch.
2. Business days and estimates
Business days are Monday to Friday, excluding Indonesian national public holidays. Estimates are not guarantees of an absolute delivery date. Time spent waiting for materials, access, feedback, approvals, platform reviews, or third-party action is excluded.
Standard estimates:
| Service | Operational estimate |
|---|---|
| Landing Page Starter | 5–7 business days |
| Business Website | 10–15 business days |
| Custom Website | As specified in the proposal |
| SEO Audit & Roadmap | 5 business days |
| SEO Foundation | 7–10 business days |
| SEO Growth | 30-day cycles; recommended minimum engagement of 3 months |
| Tracking Basic | 3–5 business days |
| Ads Tracking | 5–7 business days |
| Advanced Tracking | Starting at 7–14 business days, or as specified in the proposal |
| Meta/Google Ads | 30-day management cycles |
| Integrated Ads | As specified in the proposal or cycle |
| Digital Business Consultation | 60-minute session |
| Marketing/Marketplace Audit | 60-minute session plus notes within a maximum of 2 business days |
| Marketplace Growth Plan | 5–7 business days |
| Career Consultation | 45-minute session |
| CV Review | 2–3 business days |
| CV Rewrite & Optimization | 3–5 business days |
3. Revisions
One revision round means one consolidated set of feedback on one version, submitted together. Additional feedback sent after revision work begins may count as the next round.
- Landing Page Starter: 2 rounds.
- Business Website: 2 rounds.
- Tracking Basic and Ads Tracking: 1 round for in-scope adjustments.
- SEO Audit/Foundation, Marketplace Growth Plan, and CV Rewrite: 1 round or corrections within scope.
- Consultations, CV Review, and monthly optimization services use clarification or priority reviews rather than unlimited revisions.
- Custom Website and Advanced/Integrated services follow the proposal.
Changes to objectives, structure, features, platforms, integrations, audiences, or core materials may constitute additional scope. Additional revisions are set out in an additional offer and carried out after acceptance and payment.
4. Review period and automatic completion
Clients have 5 business days from delivery of the result or review version to approve it or submit one consolidated set of feedback. We send a reminder before the deadline.
If there is no response, the deliverable is considered accepted and the order may be marked complete. Feedback submitted on time will still be processed. Automatic completion does not remove the obligation to correct verified technical errors arising from our in-scope implementation.
5. Client inactivity
The timeline is paused while the client has not provided materials, access, feedback, or approval. After two reminders and 14 days without a response, the project may be archived. Reactivation is subject to capacity, scheduling, technical conditions, and any necessary additional fees disclosed in advance.
6. Consultations
- Reschedule without charge when requested at least 6 hours before the session.
- Changes requested less than 6 hours before the session, or a no-show, receive one opportunity to reschedule.
- If the client again fails to attend or cancels late, the session is considered completed without a refund.
- If Adam’s Work cancels, the client may choose a new time or a full refund.
- Client lateness does not automatically extend the session.
- A brief clarification is not an additional consultation session.
7. Handover and support
Handover includes the outputs stated in the Transaction Terms. Maintenance, regular updates, hosting management, unlimited support, and changes after completion are excluded unless expressly stated.